jane aylward counselling

Privacy Policy

Contact NowServices

Privacy Policy

Effective Date: January 6, 2026
Last Updated: January 6, 2026

1. Introduction

Jane Aylward Counselling (“we”, “us”, “our”) is committed to protecting the privacy and security of your personal data. This policy outlines how we collect and use your information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Contact Details

Jane Aylward is the Data Controller for this website.

  • Company Name: Jane Aylward Counselling
  • Website: https://janeaylwardcounselling.co.uk/
  • Email: janeaylwardcounselling@btinternet.com
  • Telephone: 07554 884829

3. The Type of Personal Information We Collect

We currently collect and process the following information:

  • Contact Information: Name, email address, and telephone number provided via our contact forms.
  • Technical Data: IP address, browser type, and operating system collected automatically by the WordPress platform.
  • Usage Data: Information about how you use our website, collected via Google Analytics and monitored through Google Search Console.

4. How We Get Personal Information and Why We Have It

Most of the personal information we process is provided to us directly by you so that we can respond to your inquiries regarding counselling services or schedule appointments.

We also receive information indirectly via:

  • Google Analytics: To monitor website traffic and improve user experience.
  • WordPress: System logs used to maintain website security and performance.

Legal Basis for Processing

Under the UK GDPR, the lawful bases we rely on for processing this information are:

  • Your consent: You can remove your consent at any time by contacting us.
  • Contractual obligation: To provide counselling services requested by you.
  • Legitimate interests: To improve our website and protect it against cyber threats.

5. Cookies

This website uses cookies to enhance your browsing experience. This includes essential WordPress cookies for site operation and analytical cookies from Google Analytics to understand visitor behaviour. You can manage your preferences through your browser settings or our on-site cookie banner.

6. Data Sharing and Third Parties

We do not sell or rent your data. We share information only with necessary service providers:

  • Google: For analytics and search performance tracking.
  • WordPress Hosting/Plugins: Technical providers used to keep the website functional and secure.

7. Data Storage and Retention

Your information is securely stored. We keep contact form inquiries for as long as necessary to provide our services. Technical data in Google Analytics is retained according to their standard retention periods.

8. Your Data Protection Rights

Under data protection law, you have rights including:

  • Access: The right to ask us for copies of your personal information.
  • Rectification: The right to ask us to correct inaccurate information.
  • Erasure: The right to ask us to erase your personal information.
  • Restriction: The right to ask us to restrict the processing of your personal data.

9. How to Complain

If you have any concerns about our use of your personal information, you can contact us at janeaylwardcounselling@btinternet.com.

You can also complain to the ICO if you are unhappy with how we have used your data:

Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113 | Website: https://www.ico.org.uk