Privacy Policy

Privacy Policy

Your data

I, Jane Aylward, am committed to protecting and respecting your privacy. In order to provide you with the best service possible I need to hold your personal contact details and records of your counselling sessions. This privacy notice tells you what I will do with your personal information from initial point of contact through to after your counselling has ended. Your privacy is very important to me and you can be confident that your personal information will be kept safe and secure and will only be used for the purpose it was given to me. I adhere to current data protection legislation, including the General Data Protection Regulation (EU/2016/679) (the GDPR). I also adhere to the ethical guidelines regarding protecting client privacy and confidentiality set by the British Association for Counselling and Psychotherapy (BACP). This notice explains how I will use and share any personal data that I collect from you, or that you provide to me.

The information I collect

· Your name

· Your date of birth

· Your email address

· Your telephone number

· Your address

· Your GPs name and contact number

· Your nominated emergency contact name and number

· Any further information that you choose to provide to me.

How I use your information

I will never use your personal data for any purposes other than the administration of the counselling service that I am providing to you. I will only retain your personal information for as long as is necessary and for not more than five years after your counselling has ended.

Data security

I take the security of the data that I hold about you very seriously. My email account is password protected and mobile phones and laptops used to respond to your emails are password protected and have anti-virus software. Any email correspondence will be deleted within one month if it is not necessary to keep it. Any handwritten information is held securely in a locked filing cabinet in my office at home.

Your rights

You have the right to be informed of how your data is being processed in a way that is clear and transparent. You have a right to request a copy of all information held by me about you. I will respond as quickly as possible to any requests and in any event within 30 days. You have the right to request that your information if you believe that the information I hold about you is incorrect or inaccurate. You have the right to request that I erase your personal data, the right to data portability and the right to request me to amend the details I hold.

Complaints

If you have a complaint about how I handle your personal data, please do not hesitate to get in touch by email at janeaylwardcounselling@btinternet.com.  I am registered with the Information Commissioner’s Office (ICO) which is the statutory body that oversees data protection law in the UK. If you want to make a formal complaint about the way I have processed your personal information you can contact the ICO.  For more information go to ico.org.uk/make-a-complaint. 

Changes to privacy notice

This privacy notice may be updated from time to time, so please check occasionally for any updates.